return and exchange policy

Return and Exchange Policy

At  our store , we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and exchange process. Please review the following policy to understand your options and requirements.

1. Eligibility for Returns and Exchanges

  • Items must be returned or exchanged within [2 days] of the delivery date.

  • Products must be unused, in their original condition, and in the original packaging.

  • Proof of purchase (e.g., order number or receipt) is required for all returns and exchanges.

1.1 Non-Eligible Items

The following items are not eligible for return or exchange unless they are defective or damaged:

  • [List non-eligible items, e.g., perishable goods, personalized/custom items, intimate apparel, etc.]

  • Items that have been used, worn, or damaged after delivery.

  • Downloadable software, digital products, or services that have been fully rendered.

2. Return Process

2.1 Initiating a Return

  • To initiate a return, please contact us at ttortoise50@gmail.com within [2 days] of receiving your order.

  • Provide your order number, the item(s) you wish to return, and the reason for the return.

  • We will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.

2.2 Packaging and Shipping

  • Securely pack the item(s) in the original packaging, including all tags, labels, and accessories.

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

2.3 Refund Processing

  • Once we receive and inspect the returned item(s), we will notify you of the status of your refund.

  • If the return is approved, your refund will be processed within [3 business days] 

  • Please allow [5 business days] for the refund to reflect in your account.

3. Exchange Process

3.1 Initiating an Exchange

  • To initiate an exchange, please contact us at ttortoise50@gmail.com  within [2 days] of receiving your order.

  • Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.

  • We will provide you with instructions on how to proceed.

3.2 Packaging and Shipping

  • Securely pack the item(s) in the original packaging, including all tags, labels, and accessories.

  • Include the Exchange Authorization Number (EAN) on the outside of the package.

  • Customers are responsible for return shipping costs unless the exchange is due to an error on our part  if find out (e.g., wrong item shipped or defective product).

3.3 Processing the Exchange

  • Once we receive and inspect the returned item(s), we will ship the replacement item(s) within [3 business days].

  • If the requested item is out of stock, we will issue a refund instead.

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at ttortoise50@gmail.com.

  • Provide your order number, a description of the issue, and photos of the damaged or defective item.

  • We will provide instructions on how to return the item

  • Once we receive the item, we will ship a replacement or issue a refund.

5. Contact Us

If you have any questions about our return and exchange policy, please contact us at:

  • Email: ttortoise50@gmail.com

  • Phone: +919318455542

6. Policy Updates

We reserve the right to modify this return and exchange policy at any time